WELSHPOOL & DISTRICT PRIMARY SCHOOL

 

Community Communication Procedures

 

 

 

 

 

There will be times that parents will have concerns they wish to take up with the school. Welshpool & District Primary School values parental input and seeks to promote positive relationships between all members of the school community. Furthermore the school encourages parents to raise issues so that they can be dealt with speedily and resolved to the satisfaction of all concerned.

 

The following procedures should assist parents with making their concerns known and having them dealt with in a satisfactory manner.

 

1.                    Raise the matter with the school via telephone, written communication, communication book entry, remembering that you have one side of an issue, others will have another side.

2.                    Arrange a time to speak to the Class Teacher where the matter is classroom related or to the teacher to whom you consider is involved with the matter. The school will advise you on who it is best to speak to. You can always follow up your concern with other people at the school later.

3.                    If the issue is not resolved, make an appointment to see the Principal. Inform the Principal of the nature of the issue.

 

 

After the meeting you may need to:

§         Be prepared to monitor the situation with follow up phone calls or meetings

§         Be available for further discussions with appropriate people at the school

§         Consider involving the support of outside agencies such as Guidance Officers or Social Workers. This can be arranged through the school.

 

4.                    If the matter is still unresolved you may seek advice from the Gippsland Regional Office (Phone 5127 0400). The role of the Region is to provide additional advice, support and feedback to the school in seeking a positive solution.

All issues and complaints must ultimately be resolved at the school level and the Principal is the key person in seeking a satisfactory outcome. Welshpool & District Primary School is committed to seek a resolution to all concerns sensitively with a commitment to listening and responding positively to all your concerns.